Job Description
Join our award-winning customer service team in Cleveland! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with immediate opportunities for career growth. Perfect for those seeking stability and advancement in a thriving industry.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately and maintain detailed case notes
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with Windows OS and basic software
- Typing speed of 35+ WPM
- Positive attitude and resilience in fast-paced settings