Job Description
Join Oklahoma City's premier customer service team! ConnectSolutions Inc. is seeking motivated Full-Time Call Center Representatives to deliver exceptional customer experiences. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. We value your growth and offer clear advancement paths within our award-winning organization.
As a key member of our client success team, you'll resolve inquiries, troubleshoot issues, and build lasting customer relationships. Our state-of-the-art facility in downtown Oklahoma City provides a modern workspace with flexible scheduling options. If you're passionate about helping others and ready to launch a stable career, apply today!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve technical billing and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to optimize service delivery
- Adhere to strict data security protocols
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM tools)
- Ability to multitask in fast-paced environments
- Customer service or call center experience preferred
- Reliable transportation to Oklahoma City facility
- Flexible availability including evenings/weekends