Job Description
Join our dynamic team at CustomerConnect Solutions and launch your career in customer service excellence! We're seeking motivated Full-Time Call Center Representatives to provide exceptional support to our diverse client base in San Antonio. Immediate start positions available with competitive compensation and growth opportunities. Enjoy a supportive environment, comprehensive training, and the chance to develop valuable communication skills while making a real impact in our community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling, CSAT)
- Collaborate with team members to improve service quality
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service/call center experience
- Strong verbal communication skills in English/Spanish
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible schedule availability (including weekends)