Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career in customer service! We're seeking passionate individuals to join our San Antonio-based call center and deliver exceptional support to our valued clients. Enjoy a collaborative work environment, comprehensive training, and opportunities for growth within our rapidly expanding organization.
Why Choose Us?
• Competitive hourly rates with performance-based incentives
• Comprehensive health benefits (medical/dental/vision)
• Paid time off and holiday pay
• Career advancement programs
• Modern, tech-enabled workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Participate in ongoing training and development programs
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Proficient with Microsoft Office and CRM software
- Flexible availability (including weekends/holidays)
- Pass background check and drug screening
- Authorized to work in the United States