Job Description
Join our award-winning customer service team in Virginia Beach! We're seeking motivated Full-Time Call Center Representatives with paid training to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive environment. No prior experience required – we provide all training needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in company databases
- Collaborate with team members to resolve complex cases
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Customer service experience preferred but not required