Job Description
Join our award-winning customer service team in Portland! We're seeking passionate individuals to deliver exceptional experiences as Full-Time Call Center Representatives. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. No experience required – we'll teach you everything you need to succeed!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution times)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Customer-focused mindset
- Reliable transportation to downtown Portland office