Job Description
Join our award-winning team at Nexus Solutions Group! We're hosting a special hiring event for full-time Call Center Representatives in Albuquerque, NM. This is your chance to launch a stable career with competitive pay, comprehensive benefits, and growth opportunities. Enjoy a modern work environment with flexible scheduling and performance bonuses. Walk-ins welcome on October 15th!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed KPIs for call quality, resolution time, and customer satisfaction
- Collaborate with cross-functional teams to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong communication skills and active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy
- Flexible availability including evenings/weekends
- Passion for problem-solving and customer advocacy