Job Description
Join our award-winning customer service team in Indianapolis and start your career immediately! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with flexible scheduling options. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving mindset
- Flexibility to work evenings/weekends as needed
- Basic computer proficiency (typing 25+ WPM)