Job Description
Join our dynamic team at CustomerFirst Solutions for an immediate hire call center opportunity in Raleigh, NC! We're hosting a exclusive hiring event for motivated individuals seeking a rewarding career in customer service. Enjoy competitive pay, comprehensive benefits, and rapid onboarding. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve customer experiences
- Participate in ongoing product training sessions
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to work flexible shifts including weekends
- Positive attitude under pressure
- Must pass background check and drug screen
- Reliable transportation to our Raleigh facility