Job Description
Are you a people person looking for a stable, rewarding career? Apex Support Solutions is seeking dedicated Customer Service Representatives to join our growing team in Columbus, OH. We are currently hiring for immediate start dates for qualified candidates who are ready to make an impact.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier service. We pride ourselves on a modern, inclusive work environment and offer competitive benefits for full-time employees.
Why Join Us?
- Immediate Start Available
- Competitive Pay ($18.00 - $22.00/hr)
- Health, Dental, and Vision Insurance
- Paid Training and Ongoing Development
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints, issues, and requests efficiently while adhering to company scripts and guidelines.
- Accurately document all customer interactions and update CRM systems in real-time.
- Provide detailed product information, process returns, exchanges, and troubleshoot technical problems.
- Collaborate with the support team and back-office departments to ensure seamless service delivery.
- Meet and exceed daily and monthly performance metrics, including call handling time and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent is required; Associate’s degree preferred.
- Minimum of 1 year of experience in a call center, customer service, or retail environment is highly preferred.
- Excellent verbal communication skills with a clear and articulate speaking voice.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficient computer skills, including typing and navigating multiple software applications simultaneously.
- Must be available to work flexible shifts, including evenings and weekends if required.