Job Description
Join our award-winning team at CustomerConnect Solutions and kickstart your career in customer service! We're seeking motivated Full-Time Call Center Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized.
Why Join Us?
- Immediate start with paid training
- Health/dental/vision benefits
- 401(k) with company match
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed KPIs: 90% customer satisfaction, <30s hold times
- Collaborate with supervisors to improve service quality
- Participate in monthly training sessions for product updates
- Maintain strict compliance with privacy regulations (HIPAA/FERPA)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in Windows OS and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Flexible schedule availability (weekends/holidays as needed)