Job Description
Join our award-winning Indianapolis-based call center team and launch your career with industry-leading paid training! We're seeking motivated individuals to deliver exceptional customer experiences while growing professionally. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment. No prior experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, accuracy)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset and patience
- Reliable transportation to our downtown location
- Flexible availability including evenings/weekends
- Passion for helping others