Job Description
Join our dynamic team as a Full-Time Call Center Representative in Louisville, KY! We're seeking motivated individuals with excellent communication skills to deliver exceptional customer service. Comprehensive paid training provided to ensure your success. Enjoy competitive pay, flexible scheduling options, and opportunities for career advancement in a supportive environment.
Why Join Us?
• Industry-leading compensation package
• Comprehensive health benefits
• Career development programs
• Positive team culture
• Convenient downtown location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing, CRM software)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)
- Background check and drug screen required