Job Description
Join our award-winning call center team at GlobalConnect Solutions! We're hosting an exclusive hiring event for motivated professionals seeking full-time careers in customer service. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. As a Call Center Representative, you'll be the voice of our clients, delivering exceptional experiences that build lasting relationships. No experience necessary – we provide full paid training!
Hiring Event Details: October 15-17, 2023 | 9 AM - 5 PM daily | Walk-ins welcome!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs: First Call Resolution (FCR), Customer Satisfaction (CSAT), and AHT
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient in Microsoft Office and CRM platforms
- Type 35+ WPM with high accuracy
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Bilingual (English/Spanish) a significant plus