Job Description
Are you ready to take the next step in your career? We are hosting a Local Hiring Event for Full-Time Call Center Representatives in New York! Join a fast-paced team where your voice matters. At Apex Support Services, we pride ourselves on delivering exceptional customer experiences and providing a supportive work environment for our employees.
Whether you are an experienced professional or looking to start your journey in customer service, we want to meet you. This is your opportunity to secure a stable, full-time position with excellent benefits, including health insurance, paid time off, and career advancement opportunities.
Why Join Us?
- Competitive hourly pay starting at $18.00
- Comprehensive health and wellness benefits
- Flexible scheduling options
- On-the-job training and career growth paths
Don't miss out on this exciting chance to become part of our team. Walk-ins are welcome!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and policies.
- Update customer account information accurately in the CRM system after every interaction.
- Collaborate with team members and supervisors to improve service quality and customer satisfaction scores.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
- Document all customer interactions and resolutions in the appropriate databases.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call centers, or retail is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Ability to type at least 30-40 WPM.
- Proficiency with computers and basic software applications (Microsoft Office Suite).
- Must be able to work a full-time schedule, including weekends and holidays if required.
- Strong problem-solving abilities and a customer-first mindset.