Job Description
Join our award-winning customer service team in Virginia Beach! We're seeking motivated Full-Time Call Center Representatives with paid training to deliver exceptional support. No experience required – we provide comprehensive paid training to launch your career. Enjoy competitive pay, benefits, and a dynamic team environment. Apply today and start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and update CRM systems accurately
- Meet/exceed performance metrics (call times, resolution rates)
- Collaborate with team members to enhance customer experiences
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet and quiet home office space (if hybrid)
- Previous customer service experience preferred but not required
- Must pass background check and drug screening