Job Description
Join ConnectCare Solutions as a Full-Time Call Center Representative and kickstart your career in customer service excellence! We're seeking passionate individuals in Tampa, FL, to deliver exceptional support while receiving comprehensive paid training. This role offers stability, growth opportunities, and the chance to make a real impact in our community. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Tampa location
- Must pass background check and drug screening
- Openness to learn new technologies and processes