Job Description
Join our award-winning call center team in Louisville, KY! We're seeking motivated individuals for full-time customer service roles with comprehensive paid training. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. No experience necessary – we provide all the tools you need to succeed!
As a key member of our customer experience team, you'll handle inbound/outbound calls for Fortune 500 clients in industries like healthcare, finance, and retail. We offer flexible scheduling, performance bonuses, and benefits including health insurance and retirement plans.
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed key performance metrics (call quality, resolution time)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service processes
- Participate in ongoing training to stay updated on products
- Maintain HIPAA/FERPA compliance for sensitive data
Qualifications
- High school diploma or equivalent (required)
- Minimum 1 year customer service experience (preferred)
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and active listening abilities
- Ability to work flexible shifts (evenings/weekends included)
- Problem-solving mindset with attention to detail
- Pass background check and drug screen (mandatory)
- Must be authorized to work in the US