Job Description
Join our dynamic team at CustomerFirst Solutions as an Entry Level Call Center Agent in Louisville, KY! We're seeking motivated individuals with a passion for customer service to kickstart their careers. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy a supportive work environment, competitive compensation, and immediate start opportunities. If you're ready to grow with us and make a positive impact, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in our CRM system
- Meet daily performance metrics including call quality and resolution times
- Collaborate with team members to enhance customer satisfaction
- Adhere to company protocols and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Reliable transportation to our Louisville location
- Must be available to work flexible shifts including evenings/weekends