Job Description
Join our award-winning customer service team in Sacramento! ConnectServe Solutions is seeking motivated Full-Time Call Center Representatives with paid training to deliver exceptional support experiences. No experience required – we invest in your success through comprehensive onboarding and skill development programs.
Enjoy a competitive hourly wage starting at $18.00 with growth potential up to $24.00, plus comprehensive benefits including medical, dental, and 401(k) matching. Our modern downtown facility features flexible scheduling and a supportive team environment dedicated to your professional growth.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with exceptional professionalism and empathy
- Resolve customer inquiries across billing, technical support, and service channels
- Document interactions accurately in Salesforce CRM with 95%+ data accuracy
- Maintain 95%+ customer satisfaction scores through active listening and problem-solving
- Collaborate with team leads to optimize call resolution workflows
- Participate in bi-weekly training sessions to enhance product knowledge
- Adhere to HIPAA/FERPA compliance standards for sensitive data handling
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with 98% accuracy
- Proficient in Microsoft Office Suite and CRM software
- Ability to multitask across multiple communication channels
- Strong conflict resolution and de-escalation skills
- Flexible availability to work evenings/weekends (1-2 days/month)
- Pass background check and pre-employment drug screening