Job Description
Join our award-winning customer service team in Virginia Beach! We're seeking motivated Full-Time Call Center Representatives with paid training to deliver exceptional support to our clients. No experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your voice matters. Start your rewarding career in customer service today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and regulatory requirements
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to Virginia Beach office
- Pass background check and drug screening
- Must be available for evening/weekend shifts