Job Description
Join our award-winning customer support team in Indianapolis and make an immediate impact! We're seeking energetic professionals to deliver exceptional service to Fortune 500 clients. Enjoy state-of-the-art facilities, comprehensive training, and a vibrant team culture where your contributions are recognized daily. This is your chance to launch a rewarding career in a dynamic environment with rapid advancement opportunities.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in our proprietary system
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with team leads to improve service workflows
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Windows OS and basic software
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset