Job Description
Join our award-winning customer service team in Columbus, Ohio! We're seeking motivated Full-Time Call Center Representatives with exceptional communication skills and a passion for helping others. No experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, benefits, and a supportive team environment. Apply today to launch your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and provide accurate information
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (e.g., call quality, resolution time)
- Collaborate with team members to improve service processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Resilience under pressure and problem-solving mindset
- Reliable transportation to our Columbus facility
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and team-oriented approach
- Must pass background check and drug screening