Job Description
Join our award-winning customer service team in Tampa! We're urgently hiring passionate Local Customer Service Representatives for immediate start positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while serving diverse local communities.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits and 401(k)
- Immediate start with paid training
- Modern, collaborative work environment
- Clear advancement path to team leadership
Be part of a company that values your contribution and invests in your success!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve billing, technical, and service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Maintain detailed customer records in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including weekends
- Strong problem-solving and multitasking abilities
- Positive attitude and commitment to service excellence
- Valid Florida driver's license (for occasional field visits)