Job Description
Join our dynamic team at ConnectCare Solutions and launch your career in customer service! We're seeking motivated Full-Time Call Center Representatives in Miami, FL with no experience necessary—comprehensive paid training provided. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is our priority. Why Join Us?
- Industry-leading paid training program
- Health, dental, and vision insurance
- Tuition reimbursement opportunities
- Career advancement pathways
- Modern downtown Miami location
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT)
- Collaborate with team leads on process improvements
- Adhere to compliance and security protocols
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (Windows, CRM software)
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screen
- Customer service mindset (experience preferred but not required)
- Type 35+ WPM with high accuracy