Job Description
Join our award-winning customer service team in Portland! We're seeking motivated individuals to deliver exceptional support experiences while building rewarding careers. As a Full-Time Call Center Representative, you'll receive comprehensive paid training, competitive compensation, and growth opportunities within a supportive environment. Enjoy benefits including health insurance, 401(k) matching, and paid time off. No experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using our CRM platform and knowledge base
- Document interactions accurately in compliance with company policies
- Meet/exceed performance metrics including call handling time and CSAT scores
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Portland office
- Willingness to work flexible shifts including evenings/weekends