Job Description
Are you a dynamic communicator looking for a rewarding career with an immediate start? Apex Customer Solutions is expanding our team in Tampa, FL, and we are seeking dedicated professionals to join our high-performance call center.
We offer a competitive salary, comprehensive benefits, and a supportive environment where your voice matters. If you thrive in fast-paced settings and have a passion for helping others, we want to meet you.
Why Join Us?
- Immediate Start: Begin your career journey within days of applying.
- Competitive Pay: Earn between $18.50 and $22.00 per hour based on experience.
- Modern Environment: State-of-the-art facilities in the heart of Tampa.
- Growth Opportunities: Clear pathways for advancement within the company.
Apply today and take the first step towards a stable and exciting full-time career!
Responsibilities
- Manage High-Volume Inbound Calls: Handle an average of 50-80 calls daily with patience and professionalism.
- Resolve Customer Inquiries: Address questions regarding products, services, and account status efficiently.
- Process Transactions: Accurately update customer information and process orders via phone and CRM systems.
- Problem Solving: Identify and resolve complex issues, escalating to supervisors when necessary.
- Maintain Records: Document all interactions and customer feedback in the company database.
- Upselling Opportunities: Identify opportunities to cross-sell or upsell products to meet departmental goals.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1 year of experience in a customer service or call center environment.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Computer Skills: Proficiency in Microsoft Office Suite and ability to learn new CRM software quickly.
- Reliability: Must be punctual, dependable, and able to work full-time hours (including weekends as needed).
- Problem Solving: Ability to think critically and remain calm under pressure.