Job Description
Join Our Growing Team in Tampa, FL
We are looking for a motivated Customer Service Representative to join our dynamic team. If you are a people person with a passion for helping others and are ready for an Immediate Start, this is the perfect opportunity for you.
As a key member of our support staff, you will be responsible for delivering exceptional service and building lasting relationships with our clients.
Responsibilities
- Handle Inquiries: Manage incoming customer calls and emails professionally, resolving issues with first-call resolution whenever possible.
- Client Support: Assist customers with product inquiries, account questions, and troubleshooting steps.
- Documentation: Accurately log all customer interactions and details into our CRM database to ensure seamless service continuity.
- Feedback Loop: Gather customer feedback and relay important insights to management to help improve our products and services.
- Team Collaboration: Work closely with team leads and other departments to escalate complex issues and coordinate solutions.
- Quality Assurance: Adhere to company scripts and quality standards to maintain a high level of service excellence.
Qualifications
- Experience: Previous experience in Customer Service or a related field is preferred.
- Communication: Strong verbal and written communication skills with a professional and friendly tone.
- Technical Skills: Proficient in using computers, email, and CRM software (training provided).
- Typing: Fast and accurate typing skills (35+ WPM).
- Problem Solving: Ability to think critically and resolve customer complaints efficiently.
- Reliability: Must be available for Full Time hours, including weekends or evenings as required.