Job Description
Join our elite call center team at Customer Connect Solutions Inc.! We're hosting exclusive hiring events for passionate individuals in Tampa, FL and New York to fill our full-time customer service positions. This isn't just a job—it's your gateway to a rewarding career in customer experience excellence with industry-leading benefits and growth opportunities.
Why You'll Love Working With Us: Comprehensive training, flexible scheduling options, health/dental/vision insurance, 401(k) matching, and performance-based quarterly bonuses. Our state-of-the-art facilities in both Tampa and NYC provide a modern, supportive environment where your talents shine.
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls, emails, and live chats
- Resolve complex inquiries efficiently while maintaining FCR metrics
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed KPIs for satisfaction (CSAT), resolution, and adherence
- Participate in ongoing coaching and skill development programs
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends based on business needs
- Positive attitude with customer-first mindset