Job Description
Join our dynamic team at Customer Connect Solutions! We're hosting an exclusive hiring event for full-time Call Center Representatives in Austin, Texas. This is your opportunity to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and growth opportunities. No experience necessary – we provide paid training!
Why Join Us?
- Starting salary: $38,000 - $45,000/year
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced environment
- Reliable transportation to Austin location
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset