Job Description
Are you a people person looking for a rewarding career in customer service? Apex Support Solutions is expanding our team in Virginia Beach and is seeking dedicated Full-Time Call Center Representatives. We pride ourselves on delivering exceptional service to our clients and offer a competitive benefits package, including health insurance, paid time off, and opportunities for remote work flexibility.
In this role, you will be the voice of our brand, handling a high volume of customer interactions with empathy and efficiency. We are looking for individuals who are resilient, detail-oriented, and eager to grow within a dynamic organization.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on first-contact resolution.
- Assist customers with inquiries regarding products, services, billing, and technical support.
- Document all customer interactions and resolutions accurately in our CRM database.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Adhere to all company policies, scripts, and quality assurance standards.
- Collaborate with team leads to meet daily performance targets and KPIs.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service environment is preferred.
- Excellent verbal communication and active listening skills.
- Proficient in using computer systems and navigating multiple windows simultaneously.
- Ability to remain calm and professional under pressure and in a fast-paced environment.
- Flexibility to work rotating shifts, including evenings and weekends.