Job Description
Join Metro Solutions Group as a Local Customer Service Representative and kickstart your career in customer support! We're seeking passionate individuals to deliver exceptional service to our Detroit community. No prior experience required – our comprehensive paid training program will equip you with all necessary skills. Enjoy competitive pay, full benefits, and a supportive team environment in the heart of downtown Detroit.
What We Offer:
- Full-time position with consistent schedule
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Opportunities for advancement
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issues
- Maintain high customer satisfaction metrics
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Customer-focused mindset
- Reliable transportation to downtown Detroit office
- Must pass background check