Job Description
Join our award-winning customer service team in Louisville! ConnectCare Solutions is seeking motivated individuals for full-time call center positions with comprehensive paid training. Launch your career in a dynamic, supportive environment where your growth matters. Enjoy competitive pay, benefits, and advancement opportunities while making a real impact on our clients' experiences. No prior experience required – we provide all training needed to succeed!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer escalations
- Meet/exceed performance metrics for call quality and resolution times
- Continuously improve product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Ability to type 30+ WPM with basic computer proficiency
- Flexible schedule availability including evenings/weekends if needed
- Positive attitude and commitment to exceptional customer service
- Reliable transportation to our Louisville facility