Job Description
Join our award-winning team at Customer Connect Solutions and launch your career in customer service! We're seeking motivated individuals for full-time call center positions in sunny Orlando, FL. No experience necessary – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, benefits package, and opportunities for advancement in a supportive, fast-paced environment.
Why Choose Us?
- Comprehensive paid training program (4 weeks)
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Career development pathways
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding accounts, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve customer experience
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Basic computer proficiency (Windows OS, browsers)
- Customer service mindset with problem-solving abilities
- Reliable transportation to Orlando office
- Flexible availability including evenings/weekends
- No prior experience required – training provided!