Job Description
Join our award-winning team at Nexus Communications Group as a Full-Time Call Center Representative! We're seeking motivated individuals in Oklahoma City to deliver exceptional customer service while earning competitive wages. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy a supportive environment with growth opportunities, comprehensive benefits, and a schedule that works with your life. Transform your career with industry-leading training and become part of a company that values your professional development.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and update customer records accurately
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to compliance regulations and security protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills and active listening ability
- Basic computer proficiency with typing speed of 30+ WPM
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Reliable transportation to our Oklahoma City facility
- Must pass background check and drug screening
- Customer service experience preferred but not required