Job Description
Join our award-winning Texas call center team and launch your career in customer excellence! At Texas Connect Solutions, we invest in our people through comprehensive paid training programs designed to transform motivated individuals into confident professionals. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Perfect for career changers or recent graduates seeking stability and advancement opportunities in the thriving Texas job market.
Why You'll Love Working With Us:
- Full-time positions with consistent schedules
- Industry-leading paid training (4 weeks, fully compensated)
- Health, dental, and vision insurance after 60 days
- 401(k) with company matching
- Career advancement pathways to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training to refine skills
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Type 30+ WPM with data entry proficiency
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Must pass background check and drug screening
- Resilience and positive attitude under pressure