Job Description
Join our award-winning customer service team at ConnectCare Solutions! We're seeking motivated individuals for our full-time call center positions in Oklahoma City. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized.
As a valued member of our team, you'll handle inbound customer inquiries with empathy and professionalism while making a tangible impact in our community. We offer flexible scheduling options and opportunities for career advancement. Apply today to start your rewarding career journey!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and efficiency
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system while maintaining data integrity
- Meet or exceed key performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and improve service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training sessions to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with a customer-centric mindset
- Ability to navigate multiple systems simultaneously during calls
- Previous customer service experience preferred but not required
- Typing proficiency of 35+ WPM with high accuracy
- Ability to work flexible shifts including evenings and weekends
- Must pass background check and drug screening