Job Description
Are you ready to kickstart your career with immediate availability? Apex Support Solutions is actively hiring Customer Service Representatives to support clients in the Orlando, FL area and remote Washington DC locations. We are looking for enthusiastic individuals who can deliver exceptional support with a smile.
This is a fantastic opportunity for those seeking flexible part-time work. You will be the face of our brand, ensuring our customers receive the highest level of service.
Benefits of Joining Our Team:
- Immediate Start: Onboarding begins as soon as you are selected.
- Competitive Pay: Earn $16.00 to $20.00 per hour based on experience.
- Flexible Hours: Work shifts that fit your schedule, including evenings and weekends.
- Remote & On-Site Options: Serve customers from the comfort of your home or our Orlando office.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Process orders, returns, and exchanges accurately within the company database.
- Maintain detailed records of all customer interactions in the CRM system.
- Collaborate with the sales and technical teams to escalate complex issues.
- Provide product information and troubleshooting guidance to ensure high customer satisfaction.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or a call center environment is a plus.
- Excellent verbal and written communication skills.
- Proficient in using computer systems, CRM software, and Microsoft Office Suite.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Must be available for a variety of shifts, including weekends and evenings.