Job Description
Launch your career with our industry-leading call center! We offer comprehensive paid training and competitive benefits for full-time representatives in Wichita, KS. Join a dynamic team dedicated to excellence and growth.
What We Offer:
- 2-week paid training program ($15/hour during training)
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Performance-based bonuses
- Clear career advancement path
We're seeking motivated individuals ready to build long-term careers in customer service. No experience necessary—just a positive attitude and willingness to learn!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads on process improvements
- Participate in monthly skill-building workshops
- Adhere to PCI compliance protocols
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to type 35+ WPM
- Basic computer proficiency
- Flexible availability (weekends/holidays required)
- Pass background/drug screening
- Customer service mindset preferred
- 18+ years of age