Job Description
Join our award-winning call center team and enjoy the freedom of daily pay with our revolutionary payroll system! We're seeking enthusiastic Customer Service Representatives in Washington DC to deliver exceptional client experiences. No experience needed – our comprehensive paid training program equips you with all necessary skills.
Why Choose Us?
- Get paid daily through our secure mobile app
- Industry-leading benefits package (health/dental/vision)
- Career advancement paths into leadership
- Modern downtown DC location with transit access
- Recognition programs and performance bonuses
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed KPIs for CSAT, AHT, and resolution rates
- Collaborate with tech team to resolve complex system issues
- Participate in weekly coaching sessions and quality audits
- Upsell products/services during customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Proficient in Microsoft Office and CRM tools
- Typing speed of 40+ WPM with 95% accuracy
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and active listening skills
- Background check and drug screen required