Job Description
Join Atlanta Connect Solutions as a Full-Time Call Center Representative and launch your career in customer excellence! We offer comprehensive paid training, competitive benefits, and a dynamic work environment in the heart of Atlanta. Our team thrives on problem-solving and delivering exceptional service to clients nationwide.
As a key member of our customer service team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting relationships with clients. We provide all necessary tools and training to ensure your success. Enjoy a stable career path with opportunities for growth and advancement.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Collaborate with team members to share best practices and improve processes
- Actively participate in ongoing training and development programs
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 6 months customer service or call center experience
- Strong communication skills with clear, articulate speech
- Ability to multitask and navigate multiple systems simultaneously
- Basic computer proficiency and typing speed of 35+ WPM
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening