Job Description
Join Coastal Connect Solutions as a Full-Time Call Center Representative and deliver exceptional customer experiences from the comfort of your home! We're seeking motivated professionals to support our clients with empathy and expertise. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a real impact in the Virginia Beach community.
Responsibilities
- Handle inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends