Job Description
Join our award-winning customer service team at Coastal Connect Solutions and transform your career with a fully remote, full-time position in Virginia Beach! We're seeking dynamic individuals who thrive in fast-paced environments and want to make a real impact. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. Our cutting-edge virtual platform ensures seamless collaboration and growth opportunities. Why Choose Us?
- Industry-leading training and certification programs
- Health, dental, and vision insurance (Day 1)
- 401(k) with company matching
- Tuition reimbursement for professional development
- Monthly performance bonuses and recognition
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools and knowledge databases while maintaining SLA standards
- Document interactions accurately in Salesforce and contribute to process improvement initiatives
- Collaborate with cross-functional teams to address escalated cases and enhance customer satisfaction
- Meet/exceed KPIs including first-call resolution, average handle time, and quality scores
- Participate in monthly training sessions to master new products and compliance requirements
- Maintain positive team culture through virtual huddles and knowledge sharing
Qualifications
- Minimum 1 year customer service or call center experience (remote preferred)
- Proficient in CRM systems (Salesforce experience strongly preferred)
- Exceptional communication skills with clear, empathetic delivery
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to type 40+ WPM with strong computer navigation skills
- Flexibility to work evenings/weekends based on business needs
- Must pass background check and credit verification
- VA residency required (Virginia Beach candidates prioritized)