Job Description
Join our award-winning customer support team as a Full-Time Call Center Representative! We're seeking passionate individuals to deliver exceptional service while enjoying the flexibility of working remotely. As a key member of our Cleveland-based team, you'll transform customer interactions into loyalty-building experiences. Enjoy competitive compensation, comprehensive benefits, and ongoing career development opportunities in a supportive virtual environment.
Why Work With Us?
- 100% remote work flexibility
- Health/dental/vision insurance
- 401(k) with company match
- Paid training and certification
- Monthly performance bonuses
Responsibilities
- Handle 50-70 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM system while meeting SLAs
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekly coaching and training sessions
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce/Zendesk)
- Typing speed of 35+ WPM with 95% accuracy
- Quiet home office with high-speed internet
- Ability to work flexible shifts (including evenings/weekends)
- Must reside in Cleveland, OH or Texas