Job Description
Join our award-winning remote team as a Full-Time Call Center Specialist in Columbus, OH! We're seeking dynamic professionals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while supporting Fortune 500 clients. Our cutting-edge virtual training and tech stipend ensure you're equipped for success. Grow your career in a supportive environment with advancement opportunities to leadership roles.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Document interactions accurately in real-time
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams for complex issues
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Must pass background/drug screening