Job Description
Join our award-winning customer service team in sunny San Diego! We're urgently hiring enthusiastic Local Customer Service Representatives with PAID TRAINING to deliver exceptional experiences to our Texas-based clients. No experience required – we provide comprehensive paid training to launch your career in customer success. Enjoy competitive pay, full benefits, and a vibrant team culture. Flexible shifts available with growth opportunities into senior roles.
Responsibilities
- Handle inbound/outbound calls and emails for Texas-based clients
- Resolve billing inquiries, service issues, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Clear communication skills (English/Spanish bilingual a plus)
- Basic computer proficiency with ability to learn new software
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening