Job Description
Join our dynamic team as a Full-Time Chat Support Agent in Columbus, OH! We're seeking empathetic tech enthusiasts to deliver exceptional customer experiences through real-time chat. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a fast-paced, remote-friendly environment. Perfect for tech-savvy individuals passionate about helping others!
Responsibilities
- Resolve customer inquiries via real-time chat with accuracy and professionalism
- Document interactions in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities for product enhancements
- Adhere to SLA metrics for response and resolution times
- Participate in weekly training on product updates and communication techniques
- Monitor chat queues during assigned shifts with minimal downtime
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- 60+ WPM typing speed with 95% accuracy
- Proficiency in CRM software (e.g., Zendesk, Salesforce)
- Exceptional written communication skills with neutral accent
- Ability to multitask across multiple chat windows
- Must reside within 50 miles of Columbus, OH
- Reliable high-speed internet connection