Job Description
Join our award-winning customer support team in the heart of San Jose! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences. Enjoy comprehensive paid training, career growth opportunities, and a collaborative environment where your voice matters. Perfect for tech-savvy communicators eager to launch their customer service career with industry leaders.
Responsibilities
- Provide real-time chat support across multiple digital platforms
- Resolve customer inquiries regarding products, services, and technical issues
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to knowledge base improvements and training materials
- Meet quality and response time KPIs
- Participate in ongoing skill development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with high accuracy
- Proficiency in CRM systems (Zendesk, Salesforce, or similar)
- Exceptional written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced digital environments
- Previous customer service experience a plus
- Must pass background check and drug screening