Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Agent in sunny San Jose! We're seeking tech-savvy communicators to deliver exceptional remote support through live chat channels. Enjoy comprehensive paid training, flexible scheduling options, and career advancement opportunities in a dynamic startup environment. Perfect for recent graduates or career changers with strong typing skills and a passion for helping others.
Responsibilities
- Provide real-time technical and product support via company chat platforms
- Document customer interactions and troubleshoot technical issues
- Collaborate with engineering teams to escalate complex problems
- Maintain 95% customer satisfaction rating through empathetic communication
- Adhere to SLA targets while maintaining quality service standards
- Participate in weekly training sessions to enhance product knowledge
- Contribute to knowledge base documentation for future agents
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 60 WPM typing speed with 98% accuracy
- Experience with CRM tools (Zendesk/Salesforce) preferred
- Exceptional written communication skills in English
- Ability to multitask in fast-paced digital environments
- Basic troubleshooting knowledge for software/hardware issues
- Must pass background check and drug screening
- Authorized to work in the United States