Job Description
Join our award-winning customer service team in sunny San Diego! We're seeking enthusiastic entry-level professionals to deliver exceptional support experiences. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, career advancement opportunities, and a dynamic team environment. Perfect for recent graduates or career changers passionate about helping others.
What We Offer:
- Full paid training program
- Health benefits & retirement plans
- Flexible scheduling options
- Performance bonuses
- Modern downtown office with ocean views
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools and knowledge base
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities for existing clients
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Problem-solving mindset with empathy
- Ability to multitask in fast-paced environment
- Positive attitude and customer-first mentality
- Reliable transportation to downtown San Diego
- No experience required – training provided